Langeberg municipality appoints service provider for electricity disconnections

Langeberg Municipality has appointed a new service provider to assist with the disconnection and reconnection of electricity supply for defaulting users due to limited internal capacity. The service provider, Spectrum Utility Management (SUM), will be responsible for disconnecting electricity services to users who have not paid their bills in accordance with the Credit Control & Debt Collection Policy of the municipality.

Langeberg Municipality has appointed a new service provider to assist with the disconnection and reconnection of electricity supply for defaulting users due to limited internal capacity. The service provider, Spectrum Utility Management (SUM), will be responsible for disconnecting electricity services to users who have not paid their bills in accordance with the Credit Control & Debt Collection Policy of the municipality.

Langeberg Municipality has appointed a new service provider to assist with the disconnection and reconnection of electricity supply for defaulting users due to limited internal capacity. The service provider, Spectrum Utility Management (SUM), will be responsible for disconnecting electricity services to users who have not paid their bills in accordance with the Credit Control & Debt Collection Policy of the municipality.

The disconnections will take place from Monday to Thursday, every week in all the five towns of Langeberg Municipality, namely Robertson, Montagu, Ashton, McGregor, and Bonnievale. Reconnections will be done from Monday to Friday of every week. The service provider will operate 24 hours a day, 7 days a week to assist with potential after-hours reconnections of restrictions.

To be reconnected, account holders must pay the amount specified on the notice and any other debt, including the reconnection fee, or make a suitable payment arrangement.

Residents can identify the service provider by the company identification card carried by SUM officials, as well as the municipal letter on the official letterhead authorizing them to perform the disconnection or reconnection.

The service provider will take the disconnection meter reading and seal the meter as an indication that the electricity has been disconnected due to non-payment. The service provider will also need access to the electrical kiosk box.

Residents are urged to settle their service accounts to avoid disconnection of electricity supply and any additional costs, including reconnection fees. If residents have any questions or need to confirm the identity of the service provider, they can contact the municipal call centre. The call centre will assist or refer the questions to the relevant municipal official in the debt collection and credit control unit or to the service provider.