REPLACEMENT OF THE PLESSEY PREPAID ELECTRICITY METERS
Consumers who have a Plessey prepaid electricity meter will no longer be able to buy electricity after the TID rollover on 24 November 2024.
These meters are unable to update with the new Token ID (TID) Rollover software.
If you have a Plessey meter, please contact us to make arrangements to have the meter replaced.
The Langeberg Municipality Elctrical department will prioritise the replacement of these meters over the next two weekends (16-17 November 2024 and 23-24 November 2024).
Consumers must please give the Langeberg Municipality Elctrical team access to these meters too have a new meter installed.
If this is not done, the prepaid meter will be unable to accept the new STS Edition 2 tokens, which will be generated from Sunday, 24 November 2024.
Leaving the consumer without access to electricity.
CONTACT
- 24/7 Call Center: 0860 88 1111
HOW DO I KNOW IF MY PREPAID ELECTRICITY METER IS UPDATED TO ACCEPT TOKENS FROM 24 NOVEMBER 2024?
Key in the following set of numbers in your pre-paid meter box to see if it displays a number 2, that will indicate the meter has been successfully updated to the STS Edition 2.
Universal code: Press 1844 6744 0738 4377 2416 must show 2.2.
If the prepaid meter shows a 1, your meter still needs to be updated with the new software. This is done by purchasing electricity from your normal vendor or online channel. If your pre-paid electricity meter box has not yet been updated, the system will provide three 20-digit token numbers on your slip. All three tokens must be entered into the meter in the order that they appear. Before updating your pre-paid electricity meter, ensure that any previously purchased electricity vouchers have been processed.
WHAT SHOULD I DO IF MY PREPAID ELECTRICITY METER DOES NOT ACCEPT TOKENS AFTER 24 NOVEMBER 2024?
Report the matter to the municipality for further investigation and provide your address, meter number and a copy of the receipt of the token(s) that were not accepted by the meter.
If a customer is unable to purchase electricity at an outside vendor, the Municipality or online, they must alternatively try the online PayPortal platform and follow the prompts.