IMPORTANT NOTICE: CHANGES TO THE FORMAT OF MUNICIPAL ACCOUNT STATEMENTS

(Scroll down to read in Afrikaans and isiXhosa)

Dear Residents of Langeberg Municipality

I trust this letter finds you well. I wish to bring to your attention a recent change regarding the format and template of our municipal account statements.

As part of our ongoing efforts to improve our services, the Municipality recently implemented a new system for generating account statements. The July statements, issued in August, were the first to be produced using this new system. We have noted that the format of these new statements differs slightly from what you may be accustomed to.

We are aware that some residents have expressed concern over the changes, particularly regarding the omission of certain information that was clearly presented in the previous format, such as detailed meter readings and meter reading dates. We fully understand that this information is important to you.

In response to your feedback, we are committed to incorporating these essential details back into the new statement template. Our team is currently assessing how best to align the new format with the features of the old statements while retaining the benefits of the updated system.

We appreciate your patience and understanding as we work on these improvements. Our goal remains to provide you with clear, accurate, and user-friendly account statements. Your feedback is invaluable in helping us achieve this.

Please feel free to reach out to our income department at This email address is being protected from spambots. You need JavaScript enabled to view it. should you have any questions or require further clarification.

Thank you for your continued support and cooperation.

Yours sincerely,

SW van Eeden
Executive Mayor
Langeberg Municipality

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BELANGRIKE KENNISGEWING: VERANDERINGE AAN DIE FORMAAT VAN MUNISIPALE REKENINGSTATE

Beste Inwoners van die Langeberg Munisipaliteit,

Ek vertrou dat u hierdie brief in ‘n goeie gees sal ontvang. Graag wil ons u inlig oor 'n onlangse verandering rakende die formaat van ons munisipale rekeninge.

As deel van ons voortdurende pogings om ons dienste te verbeter, het die Munisipaliteit onlangs 'n nuwe stelsel geïmplementeer vir die opstel van rekeningstate. Die Julie-rekeninge, wat in Augustus uitgereik is, was die eerste rekeninge uitgereik volgens die nuwe stelsel. Daar is gevind dat die formaat van hierdie nuwe rekeningstate effens verskil van diè waaraan u gewoond was.

Ons is bewus daarvan dat sommige inwoners hul kommer uitgespreek het oor die veranderinge, veral rakende die weglating van sekere inligting wat duidelik in die vorige state aangedui was, soos byvoorbeeld die gedetailleerde meterlesings en meterlesingsdatums. Ons verstaan dat hierdie inligting vir u belangrik is.

In reaksie op u terugvoering, is ons daartoe verbind om hierdie noodsaaklike besonderhede terug te bring in die nuwe rekeninge. Ons span is tans besig om die nuwe formaat ten beste in lyn te bring met die vorm en formaat van die ou rekeninge, terwyl ons steeds die voordele van die opgedateerde stelsel gaan behou.

Ons waardeer u geduld en begrip terwyl ons aan hierdie verbeteringe werk. Ons doel bly steeds om aan u duidelike, akkurate en gebruikersvriendelike rekeninge te voorsien. U terugvoer is van onskatbare waarde om ons te help om dit te bereik.

Kontak gerus ons inkomste-afdeling by This email address is being protected from spambots. You need JavaScript enabled to view it. indien u enige vrae het of verdere verduideliking verlang.

Dankie vir u voortdurende ondersteuning en samewerking.

Vriendelike groete,

SW van Eeden 
Uitvoerende Burgemeester 
Langeberg Munisipaliteit

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ISAZISO ESIBALULEKILEYO: IINGUQU KUHLOBO LWENKCAZO KWINKCUKACHA ZERHAFU KAMASIPALA

Bahlali abathandekayo kuMasipala waseLangeberg

Ndiyathemba ukuba le mbalelwano ifikelela kuni kakuhle. Ndinqwenela ukunazisa ngotshintsho lwakutsha nje malunga nohlobo kunye nokumila kwenkcazo kwinkcukacha zerhafu kaMasipala.

Njengenxalenye yeenzame zethu eziqhubekayo zokuphucula iinkonzo zethu, uMasipala usandula ukusebenzisa inkqubo entsha yokuvelisa iingxelo zenkcazo kwinckukacha zerhafu. Iingxelo zenyanga EyeKhala, ezakhutshwa ngenyanga EyeThupha, zezokuqala ukuveliswa kusetyenziswa le nkqubo intsha. Siqaphele ukuba uhlobo lwezi nkcazo zintsha lohlukile kancinane kuleyo niyiqhelileyo.

Siyazi ukuba abanye abahlali bavakalise ukuxhalaba ngolu tshintsho, ingakumbi ngokumalunga nokushiywa kwengcacisco neenkcukacha ezithile ngobaluleka kunohlobo lwangaphambili, njengofundo lwemitha oluneenkcukacha kunye nemihla yokufundwa kweemitha. Siyaqonda ngokupheleleyo ukuba ezinkcukacha zibalulekile kuni.

Ukuphendula kwingxelo yenu, sizimisele ukubandakanya nokubuyisela ezi nkcukacha zibalulekileyo kwinkcazo yerhafu entsha. Iqela lethu ngoku livavanya indlela eyiyo yokulungelelanisa uhlobo olutsha kunye neempawu zeenkcazo zerhafu ezindala ngelixa ligcina izibonelelo zenkqubo ehlaziyiweyo.

Siyawubulela umonde nokuqonda kwenu njengoko sisebenza kolu phuculo. Injongo yethu kukubonelela ngenkcazo zerhafu ezicacileyo, ezichanekileyo, nezisebenziseka lula. Ingxelo yenu ixabiseke kakhulu ekusincedeni sifezekise oku.

Ncedani nizive nikhululekile ukuqhagamshelana nesebe lethu lengeniso apha ku This email address is being protected from spambots. You need JavaScript enabled to view it. ukuba ninayo nayiphi na imibuzo okanye nifuna ingcaciso engaphezulu.

Enkosi ngenkxaso yenu eqhubekayo nentsebenziswano.

Ozithobileyo,

SW van Eeden

USodolophu kaMasipala